Support register / 05

Support with a clear boundary

Get help with access, subscriptions, credits, exports, record deletion, privacy requests, and acceptable use.

Account and billing

Include the billing email and plan name.

We can help identify a subscription, explain credits, locate receipts, investigate duplicate charges, and process cancellation requests.

Cancellation and refund terms

Workspace and export

Include the browser, device, and action attempted.

We can help with record generation, browser-saved records, PDF exports, accessibility, and account navigation.

Open the support form

Privacy and content

Do not send passwords, card details, or sensitive documents.

For access, deletion, correction, or content concerns, identify the relevant email and approximate submission date.

Response boundary

We support the software, not the household condition.

Support cannot diagnose issues, provide repair or installation steps, certify safety, inspect property, recommend emergency action, or replace appropriately licensed local professionals.

AI Disclaimer

Direct contact

support@barryelec.shop

Monday to Friday, 09:00–17:00 UK time. We aim to acknowledge routine enquiries within two business days.

Phone: +44 7497462672
Address: 8 King Street New Elgin IV30 6BX